Return Policy

For any feedback, product questions, or shopping inquiries, please email us and someone from our team will respond within 24 hours.

Email: pandacare@nicopanda.com  

Hours: Monday – Friday 9:30am – 6:30pm (EST)

Nicopanda Return Policy

Nicopanda offers free returns for all orders shipped within the United States, and your order includes a pre-printed FedEx return label which you can affix to the outside of the box for easy return shipment.

In order to receive a refund, the merchandise must be returned within 14 days of delivery, in the exact condition in which it was shipped, including plastic packaging, with this Return Form completely filled out.

Once we receive your return, you will receive an email from one of our representatives confirming your return has been received and your refund has been processed. Please allow 5 business days from the time we receive your return for the refund to be processed. Please allow your financial institution up to 10 business days to post the refund to your account.

Web orders cannot be exchanged for credit, but rather a full refund to the customers credit card.

Sale items are final.

Thank You.
The Nicopanda Team

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