Exchange Policy

For any feedback, product questions, or shopping inquiries, please email us and someone from our team will respond within 24 hours.

Email: pandacare@nicopanda.com  

Hours: Monday – Friday 9:30am – 6:30pm (EST)

Nicopanda Return and Exchange Policy

Returns 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned: We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Sale Items and personalized/signed, limited edition goods.

Additional non-returnable items: 
Gift cards 
Downloadable software products 
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Book with obvious signs of use 
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at pandacare@nicopanda.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
MARKDOWN MERCHANDISE IS NOT AVAILABLE FOR RETURN OR EXCHANGE.

IN ORDER TO RECEIVE AN EXCHANGE OR STORE CREDIT, THE MERCHANDISE MUST BE RETURNED WITHIN 14 DAYS OF DELIVERY, IN THE EXACT CONDITION IN WHICH IT WAS SHIPPED, INCLUDING PLASTIC PACKAGING, WITH THIS RETURN FORM COMPLETELY FILLED OUT.

ONCE WE RECEIVE YOUR RETURN, YOU WILL RECEIVE AN EMAIL FROM ONE OF OUR REPRESENTATIVES CONFIRMING YOUR RETURN HAS BEEN RECEIVED AND THAT YOUR EXCHANGE OR STORE CREDIT WILL PROCESSED. PLEASE ALLOW 5 BUSINESS DAYS FROM THE TIME WE RECEIVE YOUR RETURN FOR THE STORE CREDIT OR EXCHANGE TO BE PROCESSED. 50 White Street New York City New York US 10013.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: 50 White Street New York City New York US 10013

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.