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    • Privacy Policy

      Privacy Policy - October 30th, 2015

       

      This privacy policy discloses the privacy practices for www.nicopanda.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

      1.       What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

      2.       What choices are available to you regarding the use of your data.

      3.       The security procedures in place to protect the misuse of your information.

      4.       How you can correct any inaccuracies in the information.


      Information Collection, Use, and Sharing
      We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

      We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order, or as otherwise set forth herein.

      Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

      Your Access to and Control Over Information
      You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
        • See what data we have about you, if any.
        • Change/correct any data we have about you.
        • Have us delete any data we have about you.
        • Express any concern you have about our use of your data.

      Security
      We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

      Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

      While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

      Updates
      Our Privacy Policy may change from time to time and all updates will be posted on this page.

      Orders
      We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

      Cookies
      We may use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

      Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

      Sharing
      We may share aggregated demographic information with our partners and advertisers. This shall not be linked to any personal information that can identify any individual person.

      We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies shall not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

      We may partner with another party to provide specific services. When the user signs up for these services, we may share names, or other contact information that is necessary for the third party to provide these services. These parties shall not be allowed to use personally identifiable information except for the purpose of providing these services.

      Links
      This web site may contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

      Surveys & Contests
      From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

      If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at +1 646 370-1180 or email Nicopanda at pandacare@nicopanda.com.

       

      Thank You, 
      The Nicopanda Team. 

    • Exchange Policy

      For any feedback, product questions, or shopping inquiries, please email us and someone from our team will respond within 24 hours.

      Email: pandacare@nicopanda.com  

      Hours: Monday – Friday 9:30am – 6:30pm (EST)

      Nicopanda Return and Exchange Policy

      Returns 

      Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

      Several types of goods are exempt from being returned: We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Sale Items and personalized/signed, limited edition goods.

      Additional non-returnable items: 
      Gift cards 
      Downloadable software products 
      Some health and personal care items

      To complete your return, we require a receipt or proof of purchase.

      Please do not send your purchase back to the manufacturer.

      There are certain situations where only partial refunds are granted (if applicable) 
      Book with obvious signs of use 
      CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
      Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
      Any item that is returned more than 30 days after delivery

      Refunds (if applicable) 
      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

      Late or missing refunds (if applicable) 
      If you haven’t received a refund yet, first check your bank account again. 
      Then contact your credit card company, it may take some time before your refund is officially posted. 
      Next contact your bank. There is often some processing time before a refund is posted. 
      If you’ve done all of this and you still have not received your refund yet, please contact us at pandacare@nicopanda.com.

      Sale items (if applicable) 
      Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

      Exchanges (if applicable) 
      MARKDOWN MERCHANDISE IS NOT AVAILABLE FOR RETURN OR EXCHANGE.

      IN ORDER TO RECEIVE AN EXCHANGE OR STORE CREDIT, THE MERCHANDISE MUST BE RETURNED WITHIN 14 DAYS OF DELIVERY, IN THE EXACT CONDITION IN WHICH IT WAS SHIPPED, INCLUDING PLASTIC PACKAGING, WITH THIS RETURN FORM COMPLETELY FILLED OUT.

      ONCE WE RECEIVE YOUR RETURN, YOU WILL RECEIVE AN EMAIL FROM ONE OF OUR REPRESENTATIVES CONFIRMING YOUR RETURN HAS BEEN RECEIVED AND THAT YOUR EXCHANGE OR STORE CREDIT WILL PROCESSED. PLEASE ALLOW 5 BUSINESS DAYS FROM THE TIME WE RECEIVE YOUR RETURN FOR THE STORE CREDIT OR EXCHANGE TO BE PROCESSED. 50 White Street New York City New York US 10013.

      Gifts 
      If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

      If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

      Shipping 
      To return your product, you should mail your product to: 50 White Street New York City New York US 10013

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

      If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    • Contact

      Talk To The Panda Team:

      General Inquiries: pandacare@nicopanda.com

      Wholesale Inquiries: sales@nicopanda.com

      Press Inquiries: info@thelobby.com

      Phone: 646-370-1180